Last updated: August 2026
Every TVNado plan includes a 7-day money-back guarantee. Please read the following policy carefully before subscribing to our service.
7-Day Money-Back Guarantee
New subscribers can request a full refund within 7 days of their first payment, for any reason, no questions asked. This applies once per customer, to a first purchase only — it does not apply to renewals, since by then you have had a full term of service. We also strongly recommend using our 24-hour free trial before purchasing, so you already know what you're getting.
How to Request a Refund
Message us on WhatsApp from the number or account you subscribed with and ask for a refund. There's no form to fill out and no need to justify the request — we process it the same day. Refunds are issued to your original payment method: card refunds typically clear in 3–5 business days, and PayPal is usually faster.
Technical Issues
If you experience technical difficulties, our 24/7 support team is committed to fixing the issue within 48 hours. If we cannot resolve a confirmed server-side issue and you're past the 7-day window, a partial refund may still be issued at our discretion.
After 7 Days
Outside the 7-day window, subscriptions are non-refundable for change of mind or for local internet/ISP issues outside our control. The exception is TVNado discontinuing the service, which is refunded on a pro-rated basis.
Want a refund? Message us on WhatsApp and we'll process it the same day — or visit the contact page for other ways to reach us.