Last updated: October 2026
Your first TVNado plan comes with a 7-day money-back guarantee. Plans are prepaid for a fixed term and do not renew automatically, so there is nothing to cancel. Please read the following policy carefully before subscribing to our service.
7-Day Money-Back Guarantee
Your first purchase is covered by a 7-day money-back guarantee. The 7 days count from your payment. If a service problem you report to us within those 7 days cannot be fixed (for example channels not loading or the service not playing), we refund the full amount you paid. The guarantee applies once per customer, to a first purchase only; later purchases, including a new plan bought when a term ends, are not covered. We also strongly recommend using our 24-hour free trial before purchasing, so you already know what you're getting.
How to Request a Refund
Message us on WhatsApp from the number or account you subscribed with, or email contact@tvnadoiptv.org, within 7 days of payment. Describe the problem so our support team can try to fix it first. If it cannot be fixed, we approve the refund and process it the same day. Refunds are issued to your original payment method: card and wallet refunds typically clear in 3–5 business days. There is no customer dashboard; every request goes through WhatsApp or email.
Technical Issues
If you experience technical difficulties, our 24/7 support team is committed to fixing the issue within 48 hours. If we cannot resolve a confirmed server-side issue and you're past the 7-day window, a partial refund may still be issued at our discretion.
What Is Not Covered
Refunds are not available for: requests made more than 7 days after payment; purchases after your first; a second refund request; accounts closed for breaching our Terms of Service or Acceptable Use Policy; or problems caused by your own device, the player app's setup, or slow or unstable home internet and ISP issues outside our control. A change of mind is not a service problem. The exception is TVNado discontinuing the service, which is refunded on a pro-rated basis.
Want a refund? Message us on WhatsApp within 7 days of payment and tell us what is not working. If we cannot fix it, we process the refund the same day. Or visit the contact page for other ways to reach us.